Careers with the Think Money Group of Companies

Frequently Asked Questions

Before you apply

I've gaps in my employment history – will this affect my application?

We require a full employment or educational history of up to 5 years before you join us. If you have any gaps longer than 90 days in you CV, we will ask you to explain these.

I've previously worked at Think Money Group, am I able to reapply?

We're always open to people who are interested in returning to Think Money Group. You can contact our Resourcing Team at [email protected] and they'll be able to advise you how to re-apply.

I have an unspent criminal conviction; do I need to declare this? Am I eligible to apply for a role at Think Money Group?

You may still be able to apply to join us, it'll depend on the nature of your conviction. All candidates are asked to declare this during the application process, and it's really important that you're honest. Any discrepancies could lead to the withdrawal of an offer based on information that's contained in your Disclosure and Barring Service (DBS) check, or at any other stage of the vetting process.

What if I fail my credit check?

Due to the nature of our business, for certain roles we will request a credit check. Unfortunately, if you fail this, we may not be able to offer you a role. This doesn't mean that you won't be able to reapply for another role in the future.

Does it matter that I have no previous experience of working in a contact centre?

When recruiting for our Contact Centre, we look for individuals with strong customer service ethos, who share our values and have a positive, 'can-do' attitude. You don't need to have previous experience because we provide comprehensive induction and training to make you an industry leader, providing first class service to our customers, but you will need to show us that you believe in our values.

What level of IT skills do I need to be able to succeed in the role?

Nearly all the roles at Think Money Group will require IT skills, some more than others. If you are PC literate, you won't struggle to pick up our in-house systems. For more specialist roles, the skills you'll need will be outlined in the job spec.

I have upcoming annual leave and other commitments, will this affect my application?

We run inductions several times a month, depending on the area of the business you're joining. Whilst a pre-booked holiday will not affect the outcome of your application, due to the nature of our inductions and training, it may affect the date you're able to join us, as we require you to be available for the full length of training. The Think Money Group holiday year runs from April to March.

What should I do if I am unable to attend my interview?

If you're unable to attend your interview, please contact the Recruitment Team, whose contact details will be included in your confirmation email, or email [email protected]

Once you've applied

How long will I be at the Assessment Centre?

Generally, our Assessment Centres last half a day and you'll be provided with all the details of the activities involved prior to the day. They're designed to make sure you're able to demonstrate the skills required to be successful in the role you've applied for. The Assessment Centre will include activities such as group exercises, listening activities, role plays and an interview, and should give you a good feel for the role.

What type of documents and information do I need to provide at interview?

All candidates are required to bring ID with them to interview. Ideally we'll need to see an in-date passport, otherwise, in line with Home Office guidelines, we require a full birth certificate, along with your most recent P45 or P60. We also require a proof address – this can be in the form of a bank statement, utility bill or council tax statement and needs to be dated within the last 3 months.

Is there anything I need to prepare before I come to my Assessment Centre or for interview?

We recommend all candidates have a good look around this website to get an understanding of our businesses and life at Think Money Group. You may also want read over your CV and think about the skills that you'd be able to bring to the business and any questions you may wish to ask us.

What should I wear to the Assessment Centre or for my interview?

The Think Money Group environment is professional and corporate, so please make sure you're dressed in smart business wear.

How long after my interview will I find out if I've been successful?

The Resourcing Team will be in contact as soon as they receive interview feedback from the Hiring Managers. Generally, this will be within 3 days of interview.

If I'm not successful, will I be able to get feedback on my interview or Assessment Centre?

If we don't offer you the role on this occasion, we understand the importance of knowing why you were not successful. If you'd like feedback, you can contact the team at [email protected] and they'll arrange a suitable time to go through it with you.

Other common questions

What career progression can I expect at Think Money Group?

Think Money Group has a proud tradition of promoting from within. In fact, 70% of our Senior Managers have progressed their way through the company – many started as Customer Service Advisors and Personal Finance Managers in our contact centres, showing there's lots of opportunity.

What's the annual leave allowance?

We offer a basic holiday allowance of 23 days, plus statutory bank holidays, and you'll earn an extra day's holiday for each year of service, up to 28 days. We also provide the ability for all employees to buy and sell holiday entitlements – up to 5 days per year. The Think Money Group holiday year runs from April to March.

Will I have a probationary period?

All new employees are subject to a probationary period of 6 months in line with their contract of employment.

What are the hours during training? Are they fixed or will they involve working shifts?

Everyone joining Think Money Group attends a one day induction on their first day, which runs from 9am to 5:30pm. After this, depending on the type of role you have secured, you'll either join your team immediately and start learning the ropes on the job, or move to our training centre to start intensive training on our in-house systems.

What kind of support will I receive once I've completed my training and I am on the floor with my team?

Ongoing support is offered to all new employees throughout their career with Think Money Group. Whether this is from your induction trainer, mentor or line manager, there will always be someone to assist you in developing your skills and career, ensuring you reach your full potential.

What type of benefits do Think Money Group provide?

Think Money Group provide a great range of benefits, including a subsidised on-site restaurant with Costa Coffee and a heavily subsidised onsite gym. All staff are offered free parking if required, and we also run a free shuttle to Cornbrook Metrolink, which all trams stop at.

On top of a generous holiday allowance, we also provide the ability to buy and sell holidays. We offer childcare vouchers, staff discounts with various retailers and the opportunity to help fulfil our values through an annual charity volunteer day. Find out more about our benefits here.

What facilities are available onsite at Think Park?

We have an excellent subsidised restaurant on-site, which is open from breakfast till late for snacks and hot/cold meals. If you prefer to bring your own food, each floor is equipped with a fridge and there are microwaves available for you to use in the restaurant. On top of this, we have a fantastic fully equipped gym with personal trainers and an outdoor running track.

What types of charity and social events are available?

Here at Think Money Group we live our values through giving back, whether that's through our monthly charity dress down day, manning the phones on Red Nose Day, or undertaking the Three Peaks Challenge, there's always something going on. You'll have the opportunity to assist a charity of your choice on your annual charity day too.

We also run a quarterly quiz in the Northern Quarter, where teams across the business vie for the honours, and our Christmas celebrations are pretty epic too!

The job I was unsuccessful for has been re-advertised. Can I re-apply for it?

For most roles within Think Money Group, you're welcome to re-apply for the same vacancy after a period of 12 months after you're notified of the outcome of your application. You are, however, free to apply for other available vacancies listed on our careers site.

Do you offer work experience or internships?

In some instances, we are able to offer work experience. Each request is looked at on a case by case basis and will be based on whether we are able to fulfil your requirements within a regulated environment.

Do you provide employment sponsorship for non EU passport holders?

Unfortunately, it's a requirement that you're eligible to work in the UK when you start working with us. Therefore, obtaining the right to work in the UK is your responsibility, as we are not able to provide sponsorship.

I'm an agency looking to join your Preferred Supplier List, who do I contact?

This website is for external candidates only. The Recruitment Team will not respond to any emails regarding agencies through this website, as we already have a Preferred Supplier List in place.

Interview hints and tips

Now you've secured an interview, it's important to prepare well to ensure that you impress.

To help you out, here are our top hints and tips:

Before your interview
  • Re-read the job descriptionthis highlights the skills and attributes we're looking for, so have a think about some examples that demonstrate these skills.
  • Know you CVin your interview we'll want to know about your past experience and how that'll help you in the role you're applying for. Take time to read through your CV, so you can talk us through the skills listed on it. Our interviews are a mix of skills and competency based questions, so the more you're able to bring your CV to life for us, the better.
  • Think about your strengthswe want to know what you'll be able to bring to the business, so we'll want to hear about what you're good at! If you're empathetic – give us an example of how you've demonstrated this in the past, and so on.
  • Prepare a list of questionsYour interview is the perfect opportunity to get to know more about the role, to make sure it's one that you're definitely interested in. Think about your career aspirations, motivations and plans and ask about how they fit in with Think Money Group. There's no such thing as a stupid question, so ask away! If you've got any concerns, or want to know more about the Group, now's the time to do it.
  • Do your researchWe want to know what attracted you to Think Money Group, so make sure you have a look at our websites to get a really understanding of what we're about.
The interview
  • Give yourself plenty of timeThe last thing you want to be doing on interview day is rushing around, as it'll only add extra pressure! Make sure you know how to get to Think Park, and make sure you give yourself extra time, just in case.
  • Relax and don't panic!Take a moment to think about the question you've been asked before giving us an answer – this way you can have a quick think about what it is you're going to say. If there's something you don't understand, or you think that you may have missed some of the question, simply ask the interviewer to repeat the question – they won't mind!
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